IT Officer

IT Officer

JOB Vacancy Announcement #: 4037

Job Title: IT Officer

Application deadline: 12.Nov.20

Other Information’s:

Job Requirements:

  • Bachelor’s degree in Computer Science or related field preferred.
  • Minimum 3 years of experience working with Windows and Macs.
  • Minimum 3 years of experience managing network equipment (firewalls, routers, switches, etc.)
  • Minimum 1 years of experience working with hosted solutions such as Office 365.
  • Working knowledge of ticketing systems and remoting tools.
  • Advanced troubleshooting and Multi-tasking skills.
  • Understand Active Directory and SSO.
  • Good communication skills in English.

Job Description:

  • User Support

o        Utilize the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues, and deliver appropriate solutions.

o        Support RI Iraq Hub staff to access IT-managed services.

o        Setup new users’ accounts and assist users to maintain active profiles throughout IT-managed systems within NES-Erbil offices.

  • Computer Systems Monitoring and Maintenance:

o        Follow the RI Computer Standards to install and configure computer operating systems and all RI software.

o        Plan and undertake scheduled maintenance to ensure all Iraq Hub computers are up to date with important software and system updates in the Iraq Hub Offices in NES-Erbil.

o        Manage and keep track of IT Equipment Database for RI NES-Erbil offices.

  • Network Monitoring and Maintenance:

o        Perform regularly scheduled network equipment maintenance to ensure the network is running smoothly.

o        Monitor networking firewalls and enforce network security policies for Iraq Hub offices in NES-Erbil.

o        Diagnose and fix network problems or potential problems.

o        Maintain other networked equipment, including but not limited to: printers, scanners, VoIP phones, and web conferencing systems.

  • Information Security Response:

o        Monitor and response to security alerts associated with Syria users in the Cisco Thread Response portal

o        Ensure all the local devices are free of virus/malware and the protection agents are up to date.

o        Coordinate with Cyber Security Working Group to response to any cyber-attacks targeting local users or devices.

  • IT knowledge and user training:

o        Complete and fulfill all IT training requirements.

o        Maintain knowledge of industry trends and support best practices.

o        Provide basic IT user training and orientation to Iraq Hub staff as well as IT assistants in NES-Erbil in the future.

  • NES-Erbil IT Supervision:

o        Supervise the IT operations.

o        Ensure the global IT policies and procedures are enforced.

o        Monitor and audit IT Equipment Database, enforce IT equipment procurement and assignment procedures coordination with Logistics Manager and Regional IT coordinator.

o        Administrator on IT software/systems such as (Pharma Tracking System) If exist.

o        Integrates reports from different NES-Erbil Offices such as IT Equipment Database, IT Audit Report, Annual IT Procurement Plan, etc. and provide inputs to NES-Erbil Country Support Office Plan.

  • Any other tasks required by Log Manager and IT coordinator.

Advertiser : Confidntial

Duty Station: Derek with travels in NES.

How to Apply:
Please send your CV to the following email/Link:  

Please consider to mention the advert ID (Above) and the job title in the email subject.

#شبكة _شمال_سوريا