The IT Officer will be the primary point of contact for staff with issues related to our IT systems and AI applications. They will troubleshoot problems, document, and track user requests, and ensure satisfaction through proactive communication and timely follow-up.
He/She will be responsible for, but not limited to:
▪ Establish organizational policy and vision for IT services and scope of work. This includes Network, software
installation, and support.
▪ Develop AI policy in coordination with departments managers to fit with projects deliverables and organization
system.
▪ Manage and maintain workstations (format, set up domain user, software installation, etc…)
▪ Maintain, set up, and configure printers, wireless access points, switches, routers, and all other IT-related devices.
▪ Perform Windows system, software, and anti-virus installation, configuration, and regular updates.
▪ Set up new computers & laptops.
▪ Managing and monitoring regular maintenance of communication electronic devices and IT equipment.
▪ Manage and track IT inventory.
▪ Advise \ technically approve IT purchases.
▪ Set up remote access software to support staff with IT-related issues in all SDI offices.
▪ Maintain and enhance of restricted user environment (Network policy based).
Document, track, and follow all IT issues (cyber security issues, incidents, breakdowns, equipment changes, and
data security....)
▪ Support organizational-wide priorities by ensuring optimal support and timely resolution of incidents
▪ Troubleshoot, Track, and follow all incidents to conclusion.
▪ Perform all IT administration-related tasks, as assigned, and report any other IT-related issues.
▪ Ensure compliance with the IT and cybersecurity policies and processes.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.